Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at moonangel2406@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moonangel2406@gmail.com.

Damaged, Faulty, Missing or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is damaged, faulty, missing from the order or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please include your order number, item code, quantity affected, description of the issue, photographic evidence where requested. Failure to report visible transit damage may result in the claim being declined. We must be informed within three business days of delivery or within one business day of becoming aware of the issue.

Exceptions / non-returnable items

 
For health and safety reasons, certain types of items cannot be returned unless faulty. This includes earrings, cosmetics, personal care products, sealed hygiene products that have been opened. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Manufacturing Faults 

We must be informed within five business days of discovering if a manufacturing fault becomes apparent after delivery, and within six months of delivery.

This does not apply to the following:

Misuse, Normal Wear and Tear, Accidental Damage, Improper Storage, Unauthorised Modification.

Non Delivery Claims

Orders that are considered non delivered, if they have not arrived within ten business days after the estimated delivery date, Claims for non delivered items must be submitted within twenty one days of dispatch.

After this time it may be refused investigation and the claim not excepted. 

Excluded Claims

Claims will not be accepted for the following: 

Natural colour variation, natural material variation, fragrance variation, dissatisfaction with natural stone colours, incorrect product listings created by the customer

Items Ordered In Error

There is no automatic right to return unwanted goods.

Returns for items ordered in error may be accepted at the store owners discretion if:

reported within three business days of delivery, or within one business working day of becoming aware of the issue, whichever occurs first, and in any event no later than seven calendar days from the delivery date.

The item/s must be unused and unopened, returned in the original packaging and still suitable for resale.

Return shipping cost remains the responsibility of the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if you will receive a replacement, account credit or refund. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process the refund too. 

Delivery charges are not refundable, unless the entire order was incorrectly supplied or not delivered.
If more than 15 business days have passed since we’ve approved your return, please contact us at moonangel2406@gmail.com